About

The mission of our online store is simple: To provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service, and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.

We hope that you will have a pleasant experience...???!!!

Thank You

CHILLI-SAN...???!!!

FAQ

Please note that if you yourself made a mistake and ordered the wrong product, or you ordered a product that cannot work in your country (e.g. you failed to read the description for a mobile phone GSM standard), we can't accept a return. **We do want you to be satified so just contact us and we will take things on a case-by-case basis** ...[Chilli-san@live.com]
The "power bricks" (i.e. mains power converters) supplied with products from Chilli-san.com are specified to work on 110V and 240V systems. So whether you're in the USA or Europe, or anywhere else, the mains adapters will work. **NOTE: Regarding the plug types, the default is EU type, supplied with a choice of other Travel Plug Adapters for other countries.
If you have made an order online and completed payment, you can check on your order status by emailing us. Please include your Chilli-san.com order number and we will check it for you! If there is a problem such as the warehouse being out of stock, we will contact you to give you the option to change to other items. ***NOTE:, The majority of orders arrive with our customers within 10 days of placing an order online. [Chilli-san@live.com]
"I Received My Item But It Got Broken During Delivery..." Rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.If this has happened, please follow these steps:... 1. If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure... 2. If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaing procedure which will enable you to get compensation... 3. Contact us [Chilli-san@live.com] immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end... 4. Once the courier company confirms that the case is valid, they will compensate Chilli-san.com, and we will pass on this compensation to you. **NOTE: The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to send the broken item back to Chilli-san.com in order for us to send out a new piece. If this is the case, it can take a while, and you are advised to make a new order for the same item in the meantime if you need it fast.
For larger or higher value orders, you are strongly advised to purchase freight insurance. If you require this, please contact us [Chilli-san@live.com] at the time of placing your order.
If you have the time but not the money, ECONOMY Shipping is for you! Chilli-san.com occasionally offers free shipping on certain items. Products with a FREE ECONOMY shipping promotion are clearly marked. This shipping method takes 15-25 business days, it is not the quickest method but, it is free!
"I Bought Something From Chilli-san.com, But You Delivered Me Something Else!"...If Chilli-san.com sent you the wrong item or If Chilli-san.com sent you the right item, but its specification / functions are different to what they should be...If there seems to be a problem like this, you'll need to contact us (Chilli-san@live.com) and provide us with your order number and the details of the problem. We'll solve your problem as follows:... 1. We'll confirm the details of the problem with you... 2. If we made a mistake, we'll offer the product you receive at a discounted price or refund your original shipping fee, so you can use that money to send the incorrect item back to Chilli-san.com... 3. When we receive the returned item, we'll send out the correct item at no additional charge, or give you credit for that item if you want to add it into a future order... 4. If you want a replacement immediately, you should create and pay for a new order for the correct item, and when we get the returned item from you we will credit or refund you for it.
"My Order Can't Be Delivered - There Is A Customs Problem"... Usually, when you import goods from Chilli-san.com, the packet will be inspected by your local Customs.There's usually no reason to worry because: Chilli-san.com provides all the necessary paperwork for your shipment; In most countries it's pretty easy to import most kinds of consumer electronics; The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL); If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay them later. If there is a question about your delivery: Sometimes you may need to provide information to your local Customs about the shipment you are receiving. In some cases they need you to provide an invoice matching the invoice that accompanies the goods. In these cases please contact us [Chilli-san@live.com] immediately and we will provide you with a copy of the shipping invoice...Sometimes the products need to be backed up with some kind of licence or certificate. In these cases, we most likely already hear about it from the courier and we will handle it for you. If Customs contacts you about this, please contact us [Chilli-san@live.com] first to get our help.
If your delivery has a problem in Customs, we probably already know and are handling it. But please get in contact with us to get details of your delivery status. [Chilli-san@live.com]
If you receive a multi-item delivery with some items missing "I Received My Packet, But Not Everything I Ordered Is Included"... **Please follow these steps:**... 1. Unpack all the products because sometimes our packing staff save space by putting smaller items inside the boxes of bigger items.... 2. Check the status / comments of your order in Chilli-San.com , and check to see if you had any emails from [Chilli-san@live.com] about this order. It's possible we split your order into more than one delivery to speed things up... 3. Contact us [Chilli-san@live.com] to explain the problem. Provide your order number and describe which product is missing. We can confirm from our warehouse records to demonstrate that the correct products were indeed dispatched... meaning that something went missing due to a lost/stolen item in delivery. (This is rare, but it can happen.) If definitely a lost/stolen item problem, you need to contact the courier company who delivered your item and register a complaint. You must do this as soon as possible after the delivery. You can get the details of the tracking number from the packaging or check in your [Chilli-san.com] account. It's imperative you, or the recipient of the delivery, contacts the courier company and follows their incident reporting system. They will give you a confirmation of your complaint, and we can then confirm this on our side when we speak to the courier. In order to combat fraud, we cannot independently verify lost/stolen item complaints. This means that we have to wait for the decision of the courier company about whether they accept the claim and will provide compensation. If they accept the claim, depending on the case they will either offer you compensation, or, more commonly, compensate [Chilli-san.com] . In that case we will confirm to you and pass on the refund, or make a new delivery to you, it will be up to you. Sometimes the confirmation process from the courier can take a while, and you could consider making a new order on [Chilli-san.com] in the meantime if you need the products urgently...It's a bit of a headache, but we'll help you through the process, and if you're reading this and you don't have a problem, you don't need to worry, this kind of problem doesn't happen often... fewer than 1 in 2000 deliveries!
What if the products cannot be delivered to you, due to a Customs problem?... If, for any reason, the products cannot be delivered to you, due to a Customs problem, we will discuss with you case by case about how to handle this... If goods are seized or turned back because of an issue that was Chilli-san.com's fault, e.g. incorrect paperwork, we will re-deliver the goods at our own expense, or offer you credit for a new order.
If goods cannot be delivered due to restrictions in your own country, this is your responsibility. For example, if you decided to try to import an audio-recording CCTV camera, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from Chilli-san.com. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it's your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on Chilli-san.com, and in the case of a failed delivery, we cannot offer any compensation. As the importer you hold sole legal responsibility for responding to questions about imported goods delivering to yourself. Import duties, sales tax, and any other customs charge, are your responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation:... **(however; we do want you to be satified so just contact us anyway and we will take it case-by-case)**. [Chilli-san@live.com]